Terms of Service

1. Agreement to Terms

By accessing and using the services of Britain Advice, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Company Information

Britain Advice is an immigration consultancy registered with the Office of the Immigration Services Commissioner (OISC). Our registered office is located at 351 Northolt Rd, South Harrow, Harrow HA2 8JD, United Kingdom.

3. Services Provided

We provide immigration advice and services including:

• UK visa application assistance
• Immigration consultation and advice
• Document preparation and review
• Application submission support
• Appeals and administrative reviews
• Settlement and citizenship guidance

4. Professional Standards

We are regulated by the Office of the Immigration Services Commissioner (OISC) and adhere to:

• OISC Code of Standards
• Professional conduct rules
• Continuing professional development requirements
• Client care standards

5. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information
• Disclose all relevant facts and circumstances
• Respond promptly to our requests for information
• Pay fees as agreed in our service agreement
• Inform us of any changes to your circumstances
• Follow our professional advice

6. Fees and Payment

Service Fees

• Initial consultation fees are clearly stated before booking
• Service fees are outlined in individual service agreements
• Government fees are additional and payable to relevant authorities
• Third-party costs (translations, medical exams) are client responsibility

Payment Terms

• Consultation fees are payable in advance
• Service fees are payable as per agreed payment schedule
• Late payment may result in service suspension
• Refund policy as outlined in individual agreements

7. Limitation of Liability

While we strive for successful outcomes, we cannot guarantee:

• Approval of any visa or immigration application
• Specific processing times by government agencies
• Changes in immigration law or policy
• Decisions by immigration officials or tribunals

Our liability is limited to the fees paid for our services, except where prohibited by law.

8. Confidentiality

We maintain strict confidentiality regarding:

• All client information and communications
• Case details and circumstances
• Document contents and personal data
• Professional advice provided

9. Data Protection

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Our Privacy Policy
• Professional confidentiality obligations

10. Website Use

Permitted Use

You may use our website for:

• Accessing information about our services
• Contacting us for consultations
• Downloading resources we provide

Prohibited Use

You may not:

• Reproduce content without permission
• Use automated tools to access the website
• Attempt to gain unauthorised access
• Upload malicious content or viruses

11. Intellectual Property

All website content, including text, graphics, logos, and software, is protected by intellectual property rights and belongs to Britain Advice or our licensors.

12. Termination

We may terminate our services if:

• You breach these terms
• We cannot continue representation ethically
• You fail to pay agreed fees
• You provide false or misleading information

13. Complaints Procedure

If you are unhappy with our services:

1. Contact us directly to discuss your concerns
2. Use our formal complaints procedure
3. Contact the OISC if issues remain unresolved
4. Seek independent legal advice if necessary

14. Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including government decisions, natural disasters, or technical failures.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Changes to Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of revised terms.

18. Contact Information

19. Regulatory Information